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Warranty Clerk

Job F


Job Function:


Full time position responsible for successful operation and accountability for scheduling, processing


to?completion, warranty and exceptional customer service.



Qualifications:


Minimum of 1 to 3 years RV experience. Customer relations ability, ability to plan and control,


product knowledge, administrative skills to include computers, problem solving ability, multitasking.




General Duties and Responsibilities:



Answer telephones and assist customers with questions about unit and technical questions as needed.



Manage work orders on a daily basis through proper Work Order Management.



Follow the BNRV check-in procedure when dropping off new units.



Process the customer?s work order efficiently through the Shop, Warranty and Parts



Develop and maintain high morale with team members throughout all departments.



Schedule work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician.



Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels.



Process all warranty claims within 24 hours of receiving the pcc?s.



Once warranty is approved, re-schedule work back to shop for completion.



Finalize all warranty in a timely manner keeping the warranty clerk screen current at all times.



Follow-up with technicians to ensure all warranty parts are tagged and returned.



Send all warranty part returns to the parts department for proper shipping returns.



Keep and maintain a safe work environment and ensure compliance of all OSHA regulations.



Check all work to ensure that the quality of work performed is satisfactory and signed off.



Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle.



Obtain customer signatures on all repair orders and warranty claim forms when applicable



Work a minimum of 45 hours during each pay period; less any approved and paid time off.



Additional responsibilities as required or directed.



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