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Service Writer

Boat N RV is looking for a Service Writer/Service Adviser. The ideal Service Writer/Service Adviser will have a minimum of 1 year experience with phones, scheduling and checking customers in & out. Pay is based on experience.
Responsibilities for Service Writer:
Answer phones and assist Service customers with individual needs
Schedule appointments
Assign work to technicians as directed by management
Open work orders with detailed information and keep up-to-date
Follow-up with technicians to ensure warranty parts are tagged & returned
Follow-up with technicians on progress of work orders & parts needed
Follow-up with Parts Dept. on parts needed for work orders
Follow-up with customer to let them know status of unit, ensure they are updated every 2-3 days that the unit is in service
Keep & maintain a clean & safe work environment
Up-sell services & accessories to customers
Obtain customer signatures on all repair orders & warranty work, and get prior approval on any work needed after the original quote
Check work to units to verify quality and work performed is satisfactory & sign off
Collect all monies owed before unit is delivered or picked up
Close all work orders immediately after inspection of completed work and customer satisfaction
Additional responsibilities of Service Writer as directed by management
Benefits:
Health
Dental
Vision
401K
Paid Personal Time
Paid Vacation
Employee Discounts
Job Type: Full-time

Qualifications for Service Writer:



  • Minimum 1 year experience in related field

  • Able to answer multi-line phones

  • Excellent verbal and written communication between customers & employees

  • Organized

  • Knowledge of RV's & Boats are a plus

  • Able to work days and some weekends

  • Knowledgeable with dealer software

  • Must have dependable transportation



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